Privacy Policy

Last updated: 15 February 2026

Introduction

LawnHero Pty Ltd ("LawnHero", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lawn care management software and related services.

We are an Australian company and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

Information You Provide

  • Account Information: Name, email address, password, business name, ABN
  • Customer Data: Names, addresses, contact details, and service history of your customers
  • Job Information: Job details, schedules, notes, photos, and pricing
  • Payment Information: Bank account details for payment integration (processed securely via Stripe)

Information Collected Automatically

  • Usage Data: Features used, pages visited, time spent in the app
  • Device Information: Device type, operating system, browser type
  • Location Data: GPS coordinates for route optimization (only when you grant permission)
  • Log Data: IP address, access times, error logs

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Optimise your routes and schedules
  • Generate invoices and business reports
  • Detect, investigate, and prevent fraudulent transactions and abuse

Data Storage and Security

Your data is stored securely on Australian-hosted servers. We implement industry-standard security measures including:

  • 256-bit SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Automated daily backups
  • Role-based access controls

Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our service (e.g., hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to the sharing

Offline Data

LawnHero works offline. When offline, your data is stored locally on your device with encryption. This data syncs to our servers when you reconnect to the internet.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@lawnhero.com.au.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your data within 30 days, except where we need to retain it for legal or business purposes.

Cookies

We use essential cookies to operate the service and optional analytics cookies to improve our product. You can control cookie preferences in your browser settings.

Children's Privacy

LawnHero is not intended for use by anyone under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

LawnHero Pty Ltd
Email: privacy@lawnhero.com.au
Brisbane, Queensland, Australia